Refund and Returns Policy

Thank you for choosing FlexBizz. We are committed to ensuring your satisfaction with our products and services. This Refund and Returns Policy outlines the terms under which refunds and returns are handled.

1. Refund Eligibility

Refunds are available under the following conditions:

• The product or service purchased is not delivered as promised.
• The product or service is defective or non-functional upon receipt.
• Refund requests are made within [insert number] days of purchase.

2. Non-Refundable Items

Certain products and services are non-refundable, including but not limited to:

• Digital products that have been downloaded or activated.
• Services that have been completed as per the agreement.
• Products where misuse or modification has occurred after delivery.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@flexbizz.com with your order details.
2. Provide a clear explanation of the issue along with any relevant evidence (e.g., screenshots or error messages).
3. Our team will review your request and respond within 5 business days.

4. Returns Policy

Since we primarily deal in digital products and services, physical returns are not applicable. If you experience an issue with our digital products, please contact our support team for assistance.

5. Processing Refunds

• Approved refunds will be processed to the original payment method used during purchase.
• Refunds may take 7-15 business days to reflect in your account, depending on your bank or payment provider.

6. Exceptions

We reserve the right to decline a refund request if:

• The issue is due to customer negligence or failure to follow provided instructions.
• The refund request is made after the eligibility period has lapsed.

7. Changes to This Policy

FlexBizz reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or need further assistance, please contact us:

• Email: support@flexbizz.com
• Phone: +237657061547

We are here to help resolve any concerns and ensure your satisfaction with FlexBizz.